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When you send a Message to someone from our application (if it was sent with the source address being one of our selected numbers "Virtual Number") then the recipient can reply to this message. Their reply will be received back into our Web Application and will be associated with your user account. You can view these messages through the Reporting Menu. These messages are called Inbound Messages or MO Messages. The outbound messages are called MT Messages or Mobile Terminated Messages.
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Keywords you cannot use that are system keywords
| Keyword | Purpose |
|---|---|
| stop | used to opt out the sender from receiving any messaging you perform from our through this application |
| start | Used to opt in the sender to receive messaging from you. |
| optin | Used to opt in the sender to receive messaging from you. |
| approved | Used for setting campaign status to approved. |
The Keyword "Default"
This keyword is a special keyword used a catch all. it allows you to take a keyword forward action when no keywords are matched. eg to send an Auto Reply like "you have not responded with a correct keyword - the options are "yes", "no" or "maybe"";
Keyword Action Links
| Link Name | Action |
|---|---|
| Details | Takes you to the page where you manage and setup your keyword Forward Actions and/or Auto Reply Message |
| Copy | Copy the selected keyword and its Forward To Actions |
| Message | This link opens the Send SMS page and copy a list of recipients into the To field. The recipient list is numbers that have messaged your Virtual Number with this Keyword within the last two months |
| Remove | Removes the keyword and any Forwarding Actions. |
Keyword Details - Managing Keyword Forwarding and Auto Replies
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MMS field in the Form Above
| Field Name | Meaning |
|---|---|
| Reply Message | For MMS this can be up to 1000 Characters |
| Subject | Recommended that this is populated. Some phone will display "Subject: null" if nothing is provided |
| Sender | This is mandatory - it must be contain an alpha character or be your MMS type Virtual number - it cannot be longer that 11 Characters and must only contain GSM Characters |
| Choose File | use this button to select you image file. Vodafone limits image size to 500kb and rejects messages with images over that size. So we recommend you do not send images larger that this. You can click on the image to edit it when loaded - to reduce its size by cropping it. |
| Send Test Message | Allows you to send a test message. Message size is estimated prior to sending. When you send a test message the actual size is returned to the screen. Messages are charged at a multiple of 1 or 1.6 depending on message size. |
Add Message Forwards
In the Add Inbound Message Forwards area select Forward To Type - enter a Forward Value in the Forward To Value field and click on the Add button.
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