Overview
To two names above which represent the Menu Options in the Application are different names for the same Application Feature.
...
If your Virtual Number "Active To" is in the past the Message Forwarding process will be blocked.
Navigation
From the Side Menu Bar - click on either "Robot Marketing" or Inbound "Lead Capture" . if this is not available contact to Support for access.
Manage Inbound Message Services
The page gives you an overview of you existing virtual numbers and allows you to select and add a number.
For any virtual number in the List you can Show Keywords, Remove the virtual number and edit it (allows editing of some properties)
Add a Virtual Number
The virtual numbers in the list are available for to allocate to your account. If you allocated a number it will be active for 5 days. if you do not purchase the lease on the number with this time it will be deallocated from your account.
...
If the "Active To" date is in the past MO message receival and message forwarding will not work. Goto the Customer Details page and click on the buy service button to extend your number lease. see Purchase for more details.
Virtual Number List
Your current Virtual Numbers are shown in a table below the Combo Box for Adding Virtual Number.
...
| Link Name | Action |
|---|---|
| Keywords | Click this link to show a list of your keywords for this virtual number and to be able to add a keyword |
| Remove | Removes the virtual number from your account - deletes all the Keywords and Keyword Forwarding Action that you have setup under this number |
| Edit | Allow you to make some changes to the Virtual Number record. eg Set a ForwardTo URL values for the number, to forward all MO message to. |
Manage
...
Keywords
Click on the keyword link for a Virtual Number to show a list of keyword setup for that Number.
Also the Add Keyword field will show to let you add a new Keyword. Virtual Numbers are limited to a Max of 50 keywords per Number.
Auto Replies
To set a auto reply for a message check the AutoReply checkbox and then the Reply Message box will show. Enter you reply text and click on the "Save" button.
...
Add Keyword
A keyword is a list of any GSM characters. A keyword can contain only one space. ie it can be two words but not Three. There is not character limit for keyword other than it cannot be longer than 160 characters. Short keywords are recommended. you cannot use the follow system wide Special words as keywords.
Keyword are to entered in lowercase characters - when we match the content of the MO message we convert the character to lowercase.
Keywords you cannot use that are system keywords
| Keyword | Purpose |
|---|---|
| stop | used to opt out the sender from receiving any messaging you perform from our through this application |
| start | Used to opt in the sender to receive messaging from you. |
| optin | Used to opt in the sender to receive messaging from you. |
| approved | Used for setting campaign status to approved. |
The Keyword "Default"
This keyword is a special keyword used a catch all. it allows you to take a keyword forward action when no keywords are matched. eg to send an Auto Reply like "you have not responded with a correct keyword - the options are "yes", "no" or "maybe"";
Keyword Action Links
| Link Name | Action |
|---|---|
| Details | Takes you to the page where you manage and setup your keyword Forward Actions and/or Auto Reply Message |
| Copy | Copy the selected keyword and its Forward To Actions |
| Message | This link opens the Send SMS page and copy a list of recipients into the To field. The recipient list is numbers that have messaged your Virtual Number with this Keyword within the last two months |
| Remove | Removes the keyword and any Forwarding Actions. |
Keyword Details - Managing Keyword Forwarding and Auto Replies
Click on the Details link on a keyword line in the keywords list.
Edit the Keyword
The Keyword Name field allows you to change the keyword.
Auto Replies SMS
Check the AutoReply check box to setup an auto reply. The Message Type will default to SMS but you can also reply with an MMS if your account is setup with MMS pricing.
Add a Message the Reply Message field and click on the Save Button. As with all SMS messages the content length defines the number of messages that will be sent and charged for. This is indicated below the Reply Message Box.
a Forward record will be added and will be shown in the list below with Forward Type AutoReply. To remove the AutoReply de check the AutoReply checkbox and click on the save button, or remove the AutoReply by clicking on the Remove link on the Forward Record.
Auto Replies MMS
To reply with a MMS Select Message Type "MMS"
The form will now show as below
MMS field in the Form Above
| Field Name | Meaning |
|---|---|
| Reply Message | For MMS this can be up to 1000 Characters |
| Subject | Recommended that this is populated. Some phone will display "Subject: null" if nothing is provided |
| Sender | This is mandatory - it must be contain an alpha character or be your MMS type Virtual number - it cannot be longer that 11 Characters and must only contain GSM Characters |
| Choose File | use this button to select you image file. Vodafone limits image size to 500kb and rejects messages with images over that size. So we recommend you do not send images larger that this. You can click on the image to edit it when loaded - to reduce its size by cropping it. |
...
| Send Test Message | Allows you to send a test message. Message size is estimated prior to sending. When you send a test message the actual size is returned to the screen. Messages are charged at a multiple of 1 or 1.6 depending on message size. |
Add Message Forwards
In the Add Inbound Message Forwards area select Forward To Type - enter a Forward Value in the Forward To Value field and click on the Add button.
...