Pipedrive
Sending an SMS before 10 am
A time must be set on the activity to send an SMS before 10 am.
The SMS will be delivered at 10 am if the activity time is left blank.
This is due to a limitation with Pipedrive and GMT time.
Getting Connected to Your Pipedrive Account
Link to connection video, click here
Initiate the process from in Pipedrive
Click the install button from our Market Place Application in Pipedrive.
You will be re-directed to our Application Login page.
If you don't have an account click the register link, fill in your details and submit the form.
Login into our application immediately or the Pipedrive account activation token will expire and the installation will not happen. You can alway repeat this process if the installation does not complete.
If you have just registered an account check your email for an account confirmation email - email are sent from system@app.intellisms.com.au. You must activate your account.
log out and log back in to see the activated left menu items.
Goto the setting page (Top menu item) and scroll down to the section "Connected Applications". If installation was complete you will see an item for Application "Pipedrive". Click the "settings" link on this line to activate features. Save your setting changes.
Your are now ready to test our application
For full account activation (to be able to purchase message sending credits) please contact us at support@intellisms.com.au or call us on 1300 015 013 or +61 3 9999 7762. Will need to confirm your identity.
Initiate the Process from your Intelli Account
To Connect your Pipedrive account with Intelli SMS app account we recommend that you do the following
Login into your Intelli Account.
This process will not work if your top menu looks like this once logged in
This means your user is a Customer User and Pipedrive connection does not work for Customer Users. Please contact us to create an Appropriate user account for you or alter your existing one.
If once you are logged in your top menu looks like this
Then you can proceed.
2. Goto the Settings page and scroll down the “Connected Applications” settings
3. Click the Add Integrations button.
You will be redirected to Pipedrive where you either need to be already logged in or you will be asked to login. The account you log into will be the one that gets connected to your Intelli Account.
We recommend that if you are the first person from your Pipedrive Company to connect to your Intelli SMS account that you be an administrator user in Pipedrive. Some Intelli/Pripedrive features can only be activated by Pipedrive admin users.
4. You will ask to accept the connection with Pipedrive including the Application access that our application requires. The Admin access requested in Pipedrive is so we can setup webhooks in Pipedrive that push Activities and Person details to our system.
5. Return to the Intelli SMS app and return to your settings page. Your need to configure the features you wish to use.
Your connected applications should now look like this
Setup Your Pipedrive Features
Click on the edit link on your Connected Application record to Setup your features
Notes on the Settings
Setting Name | What is it |
|---|---|
Expiry | this is when your access refresh will expire. Each we call you account token expiry is extended. It will expire after 60 days if there is not account activity. Your account will require re-setup if this happens |
Token | This is the refresh communication token |
Domain | you Pipedrive account domain - we use it to call your account |
SyncedRecords | Records that can be synchronised to Intelli sms app. |
Integrated Record Name | it is user Pipedrive user that is connected to our application and so the record name shown is your user’s Name in Pipedrive |
isAdmin | shows checked if you user is an admin user in Pipedrive |
HasContactFilter | Set to true for Pipedrive integrations as Pipedrive has filters that can be used when getting people data. This flag allows you to use those filters in our app. |
Synchronise Pipedrive People to Intelli SMS app Contacts
This feature is turned on by checking flag “SyncContacts”.
You can choose to sync records selected from a filter in Pipedrive so only a some People records are copied into our system. To do this select an option in the select list “FilterIdForRecordSync“
All future new People records you create in Pipedrive will be pushed to our system and added to you Contact list. Updates to People records are also pushed to our system. Your Contract record in our system will be updated.
To sync the existing contacts you must first set the SyncContacts flag and save it - then go back into settings and click on the “Sync Contacts” button near the top right of settings information.
Send Appointment Reminders
When this flag is checked any Meeting Activity that you create in Pipedrive will create a scheduled sms record in our system to the People assigned to the meeting activity that have a valid mobile number set against.
When you check this flag a “Message Process Automation Setting” is created. This is shown in your Settings page, see image below.
You need to edit this record to set the message contents on Appointment Reminder messages. Default values are set by our system when the record is created.
Click the edit link in the record.
Here you can change the message for the different sending scenarios and set the minutes before the meeting that the reminder will be send.
the words in {{}} are replacement tokens for values the system puts in the message. They must be written exactly as per the examples. you can use
{{firstName}}, {{lastName}}, {{topic}},{{setterName}}, {{appointmentDateTime}},{{oldAppointmentTime}}
token | data substituted for token |
|---|---|
{{firstName}} | attendee first name from Pipedrive |
{{lastName}} | attendee last name from Pipedrive |
{{topic}} | subject of the activity in Pipedrive |
{{setterName}} | First name of your user in Pipedrive |
{{appointmentDateTime}} | DateTime of your appointment in your Local time zone as set in your account settings in the Intelli SMS Application |
{{oldAppointmentTime}} | The old appointment date time - used for Change messages only - {{appointmentDateTime}} is the new date time of the meeting. |
Save the record when you have finished editing your messages
An Important note on the TimeZone used when sending Appointment Reminders.
Timezone determination for a destination address is key to presenting the appointment date time in the attendees local time. Unfortunately with the information we get from Pipedrive it is not always possible to accurately determine the attendees timezone. We determine the country from the attendees mobile number. If you set a Timezone against your Settings record and if the attendees phone is for the same country as you set, we then use your set Timezone as the local Timezone for the attendee. If the above condition is not meet we use a default timezone for the country of the attendees. We write the timezone used into the appointment reminder message beside the appointment date-time.
Create SMS for New SMS Activities
Checking this flag on your Settings creates and SMS activity type in your Pipedrive account. When you create an Activity of type SMS and scheduled sms message will be create in the Intelli SMS application. When you create this activity in Pipedrive enter you message in the notes field of the activity.
the message bubble icon is you new activity type. Note the message in the notes field “This is a test SMS message“. This is the message content that will be sent by the message. The Schedule delivery time for the sms will be start date time of the activity.
Sending Messages to a Filter List of Pipedrive People
Use or SMSCampaign sending option to send messages by selecting a Pipedrive person filter.
Our system queries Pipedrive for the list of people that the filter returns and sends a message to each of them.
SMSCampaigns is accessed from our side menu. Create a new campaign record and select an integrated app filter. see the image below. More detail about using the campaigns feature can be found here https://intellisms.atlassian.net/wiki/spaces/ISHTP/pages/502038532
Finding Messaging Sent and Scheduled to be sent
Most SMS messages initiated from Pipedrive will be for delivery in the future and will thus be scheduled messages. Schedule message and Send message are shown in different reports
Scheduled Messages
The top menu Reports has a drop down list of reports - select “Scheduled Messages” to review message scheduled for delivery.
This page lets you view and delete your scheduled messages.
Sent Messages
Theses can be viewed from the top menu Reports>Messages
Sending Messages from Automations
You can send SMS from Automations within Pipedrive by creating a custom automation that adds an activity
please see the screen shot below from within Pipedrive
Other SMS and Application Features
Please review the rest of our help documentation to explore the other features of this application - they include; Simple Sending, MMS messaging, NPS Surveys, Integration APIs, Email Campaigns, Email sending and Receiving, Import to Send and Mobile Number Look up service (HLR). For activation additional features please contact us.